Feedback from customers after the discovery phase
Card sorting about the navigation menu
To be for one persona
Mauritius Commercial Bank
Product designer (UX/UI)
Understand what the customer needs and create the design of a new corporate Internet Banking adapted while using the new omnichannel tool of the bank.
Update the corporate internet banking while using the bank's new omnichannel tool.
5 developers, 1 developer lead, 2 QA, 1 business analyst, 1 scrum master, 1 product owner, 1 product designer.
- Customer journey
- Card sorting
- User flow
- Usability tests
- UI Final screens
- Add new components to the DS
Challenges met and solutions found
- After the presentation of the inception to the steakolders in which we had estimated the duration of the project at 4 years, they told us that we had only one year.
- So we prioritized, we decided to start with the existing features, so that the user can find his way in the new IB, the new features requested by the users during the discovery will be done afterwards. The design system will be used as much as possible according to what the omnichannel tool can do.