camillecestmoi.com

Client

Camillecestmoi Ltd

My role

Funder

My mission

Create semi-customised responsive websites for SMEs in Mauritius and sell them

Team

A partner development company

Links

camillecestmoi.com

Challenges met and solutions found

I couldn't find customers.

I hired a sales rep.

I still couldn't find customers.

I took the problem head on and did some prospecting, I created flyers and business cards that I went to distribute at events such as the home trade show, I participated in a lot of networking.

I didn't like my work environment, it wasn't inspiring or motivating.

I went to a coworking place, it was magical! There were people from different backgrounds, ambitious, the sharing was rich from all points of view.

I sometimes received insulting emails from unsatisfied customers.

At that time, I would take it very personally. So, before replying to them, I would consult my fellow co-workers who were also entrepreneurs on how to deal with that kind of situation. They would give me excellent advice on how to deal with the client.

When I had a lot of orders I didn't have the time to follow up and produce.

I answered the emails at 5am before I woke up and the rest of the day was spent in production.

I worked all day but I earned almost nothing.

I doubled my prices.

I needed volume to be profitable.

I made a partnership with a salesman to sell about ten sites per month every month.

The customers were waiting 2 months to get their site because I was overwhelmed.

I hired two interns to help me.

I realized that it took several years to train an intern and that it was a lot of work.

I hired a developer to help me.

When I hired my developer, I didn't get any more orders.

We improved our way of working by creating a component library using a new language for HTML, PUG.